Shipping policy
Shipping Policy
Last updated: 18 August 2026
Thank you for shopping with Somvera. This Shipping Policy explains how we process, ship, and deliver orders placed through Somvera.org.
Somvera is operated by:
Omar Elbahar
Stubnitzstr. 21
13189 Berlin
Germany
Email: support@somvera.org
Website: Somvera.org
Order Processing
Orders are generally prepared for shipment within approximately 1–3 days after the order has been successfully placed and payment has been confirmed.
Processing time is separate from shipping time.
During periods of unusually high demand, holidays, supplier delays, or other circumstances outside our reasonable control, processing may occasionally take longer.
If a significant delay affects your order, we will make reasonable efforts to inform you.
Estimated Shipping Time
After your order has been processed and dispatched, the estimated shipping time is approximately:
6–10 days
Therefore, customers should normally allow approximately:
7–13 days from ordering to delivery.
These are estimated delivery times and not guaranteed delivery dates.
Actual delivery times may vary depending on the destination, carrier operations, public holidays, weather conditions, customs procedures, or other circumstances outside our reasonable control.
Your statutory consumer rights remain unaffected.
Shipping Cost
Somvera currently offers:
Free tracked delivery
where this is displayed during checkout.
Any applicable shipping costs will always be shown before you complete your order.
Order Tracking
When tracking information becomes available, it will normally be sent to the email address provided when you placed your order.
Please allow some time after receiving your shipping confirmation for the carrier's tracking system to update.
If you have not received tracking information or believe there is an issue with your shipment, contact:
Please include your order number.
Fulfillment Partners
Somvera works with third-party fulfillment and logistics partners to store, prepare, and ship products.
As a result, your order may be dispatched directly from one of our fulfillment partners or their associated warehouses.
Regardless of which fulfillment partner ships your order, your purchase remains with Somvera, and you should contact us directly if you need assistance with your order.
Delivery Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please carefully check:
-
recipient name;
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street and house number;
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apartment or unit information where applicable;
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postal code;
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city; and
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country.
If you notice an error after placing your order, contact us as quickly as possible at:
We will try to update the address before fulfillment begins, but we cannot guarantee that changes will be possible after an order has entered processing or has already been dispatched.
Delivery Delays
Although we aim to deliver orders within the estimated timeframe, delays may occasionally occur.
If your order appears significantly delayed, please contact:
We will review the available tracking information and, where appropriate, contact our fulfillment or shipping partner.
If delivery cannot be completed within the agreed or legally applicable timeframe, your statutory rights remain unaffected.
Lost Shipments
If tracking indicates that your package has not arrived or you believe it may have been lost in transit, contact us at:
Please include:
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your order number; and
-
any relevant tracking information.
We will investigate the shipment with our fulfillment and logistics partners and determine the appropriate next step.
Depending on the circumstances, this may include a replacement shipment or refund.
Packages Marked as Delivered
If tracking shows that your order was delivered but you cannot locate it, please first:
-
check around the delivery location;
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check with other members of your household;
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check with neighbors where appropriate; and
-
review any delivery information provided by the carrier.
If the package still cannot be located, contact us at:
and we will assist you with the available delivery information.
Damaged or Incorrect Orders
If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as reasonably possible at:
Include your order number and, where possible, photographs or videos showing the issue.
Please refer to our Refund & Return Policy for further information.
Multiple Shipments
In some circumstances, items from the same order may be shipped separately.
If this occurs, you may receive more than one tracking number and packages may arrive at different times.
You will not be charged additional shipping costs because we choose to divide an order into multiple shipments.
Delivery Destinations
We currently deliver to the destinations made available during checkout on Somvera.org.
If your destination cannot be selected during checkout, we currently do not offer delivery to that location.
Taxes, Duties and Import Charges
Any taxes or charges collected directly by Somvera will be shown during checkout where applicable.
Depending on the destination and fulfillment route, additional customs or import requirements may apply.
We do not want customers to receive unexpected charges. If you have questions about the shipping route or possible import charges for your destination, please contact us before ordering at:
Returns
Do not return a product to the address printed on the shipping package unless we have specifically instructed you to do so.
Return locations may differ from the original shipping location.
Before returning an order, contact:
Please review our Refund & Return Policy for the complete return and withdrawal procedure.
Contact
For questions regarding shipping, tracking, or delivery, contact:
Somvera
Operated by Omar Elbahar
Stubnitzstr. 21
13189 Berlin
Germany
Email: support@somvera.org
Website: Somvera.org