Refund policy
Refund & Return Policy
Last updated: 18 August 2026
At Somvera, we want you to be satisfied with your purchase. This Refund & Return Policy explains how cancellations, returns, refunds, and defective products are handled.
Somvera is operated by:
Omar Elbahar
Stubnitzstr. 21
13189 Berlin
Germany
Email: support@somvera.org
Website: Somvera.org
14-Day Right of Withdrawal
If you are a consumer located in the European Union, you have the right to withdraw from your purchase within 14 days without giving a reason.
For goods, the withdrawal period begins on the day that you, or a person designated by you other than the carrier, receives the goods.
To exercise your right of withdrawal, you must inform us of your decision within the 14-day period.
You can contact us at:
You may also use the electronic return/cancellation function available through our store where applicable.
It is sufficient that you send your withdrawal request before the 14-day withdrawal period expires.
Returning Your Order
After notifying us that you wish to withdraw from your purchase, you must return the product within 14 days.
Please contact us at support@somvera.org before sending a return so that we can provide you with the correct return instructions and return address.
Do not send products to the original shipping address shown on the parcel unless we specifically instruct you to do so.
For normal returns under the right of withdrawal, the customer is responsible for the direct cost of return shipping.
We recommend using a tracked shipping service and keeping your proof of shipment.
Condition of Returned Products
You may inspect and handle the product to the extent reasonably necessary to determine its nature, characteristics, and functionality.
You may be responsible for any reduction in the value of the product resulting from handling beyond what is necessary for this purpose.
Please return the product with all components and accessories originally supplied where reasonably possible.
Refunds
If you validly exercise your right of withdrawal, we will refund the payments received from you, including the cost of our standard delivery option where legally required.
If you selected a more expensive delivery option than our standard delivery method, additional delivery costs are not refundable beyond the cost of standard delivery.
Refunds will be made using the same payment method used for the original purchase unless another method is expressly agreed with you and does not result in additional costs.
We may withhold the refund until:
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we have received the returned goods, or
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you provide evidence that you have sent the goods back,
whichever occurs first.
Once the applicable conditions are met, the refund will be processed without undue delay.
Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.
Damaged, Defective or Incorrect Products
Please inspect your order after delivery.
If your product arrives:
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damaged,
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defective,
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incomplete, or
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different from what you ordered,
please contact us at support@somvera.org as soon as reasonably possible.
Please include:
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your order number,
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a description of the issue, and
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clear photos or videos showing the problem where possible.
We will review the issue and arrange an appropriate solution, which may include replacement, repair, price reduction, or refund as required by applicable consumer law.
If a return is necessary because the product is defective, damaged, or incorrect, you will not be required to bear return costs where the law requires us to cover them.
Your statutory rights relating to defective or non-conforming goods remain unaffected by this policy.
Order Cancellations
If you wish to cancel an order before it has been dispatched, contact us as quickly as possible at:
We will try to stop fulfillment before shipment.
If the order has already been dispatched, you may still exercise your applicable right of withdrawal after receiving the goods.
Refused or Undeliverable Shipments
Customers are responsible for providing a complete and accurate delivery address.
If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping or return costs may apply where legally permitted.
Please contact us immediately if you notice an error in your delivery information.
Legal Guarantee
This return policy does not limit your statutory consumer rights.
Consumers in the European Union benefit from the applicable statutory legal guarantee for goods that are defective or do not conform to the contract.
These statutory rights exist independently of the 14-day right of withdrawal.
Contact
For questions about returns, refunds, cancellations, or damaged products, contact:
Somvera
Operated by Omar Elbahar
Email: support@somvera.org
Website: Somvera.org